Yzel – Terms and Conditions

1. Acceptance of Terms

By accessing, browsing, or using the Yzel platform ("Platform"), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree, you should refrain from using our services.

By registering or engaging with Yzel, you consent to receive communications from us, including marketing messages, service updates, newsletters, and promotional content, via email, SMS, or other communication channels. You may opt out of marketing communications at any time.

2. Service Information

Yzel provides a technology-driven platform that connects brands with lifestyle, retail, and community spaces to support experiential marketing and physical brand presence. While we strive to ensure that all service descriptions, listings, data insights, and platform content are accurate and up to date, we do not warrant that such information will always be complete, accurate, or error-free.

3. Engagements, Fees, and Payment

All bookings, partnerships, or service engagements must be initiated through the Yzel platform or approved Yzel communication channels. Fees, commissions, or service charges will be clearly communicated prior to confirmation.

Unless otherwise stated, prices are listed in the applicable local currency and may be subject to taxes or additional charges. Payments must be completed in full and on time using the approved payment methods specified by Yzel. Failure to complete payment may result in delays, suspension, or cancellation of services.

4. Fulfilment and Execution

Yzel facilitates connections between brands and physical spaces but does not guarantee specific commercial outcomes, footfall, sales performance, or audience engagement. Timelines provided for activations, campaigns, or space availability are estimates and may be subject to change due to external factors.

Users are responsible for providing accurate information to ensure smooth coordination. Yzel will not be held liable for issues arising from incorrect or incomplete information provided by users or partners.

5. Cancellations, Adjustments, and Refunds

All engagements should be reviewed carefully before confirmation. Cancellations or changes may be subject to specific terms agreed upon with the relevant brand or space partner.

Refunds or credits may be considered in cases of verified service failure, incorrect execution, or issues attributable directly to Yzel. Requests must be submitted within a reasonable timeframe and supported with relevant documentation or evidence. Decisions regarding refunds are made at Yzel's discretion based on the circumstances of each case.

6. Changes to These Terms

Yzel reserves the right to revise or update these Terms and Conditions at any time. Any changes will take effect immediately upon publication on our platform. Continued use of the Platform constitutes acceptance of the updated Terms.